FREQUENTLY ASKED QUESTIONS
Please visit our Locations page to find your closest Mad Mex.
1 – Open the Mad Mex app
2 – Head to ‘Account’
3 – Select ‘⚙’ in the top right corner
4 – Select ‘Reset Password’
5 – Enter your new password and confirm
You have two options amigo! You can either redeem your MAD DOLLARS in your next app order, or simply scan your barcode in-restaurant.
Redeeming in-restaurant: Just tell our Luchador’s you’d like to redeem your MAD DOLLARS at the counter and scan your Mad Member barcode.
Redeeming in-app: Simply add your items to your cart and select ‘Redeem MAD DOLLARS’ as your payment method at checkout.
Yes you can redeem some now and save some for later!
Split payment in-restaurant: Simply tell the luchador at the counter how much of your balance you would like to use on this occasion
Split payment in-app: After you have added items to your cart and are in the checkout screen, select ‘Redeem MAD DOLLARS’ and then tap to edit the amount of MAD DOLLARS you would like to redeem from that purchase. Then proceed to pay for the remaining balance via your preferred payment method.
Birthday burritos drop on the 1st of your birthday month. Spend at least $10 before your big day as a Mad Member to unlock your free Birthday Burrito!
Send us a message at the contact us page and add a valid ID indicating your birthday and we’re happy to update your birthdate in your account for you.
Sorry to hear that amigo. Each registered member is eligible for 1 Birthday Burrito every 12 months and unfortunately it expires 30 days following the issue date.
Ordering through the Mad Mex app is super easy! Just follow these steps:
1. Open the Mad Mex app and log in (or create an account if you’re new!).
2. Select your closest Mad Mex location.
3. Choose your favourite items from the menu and customise them just the way you like.
4. Add your order to the cart and head to checkout.
5. Select your preferred pickup time, pay securely in the app, and you’re all set!
We’ll send you a confirmation and have your order ready when you arrive. Easy, fresh, and fast… just how we like it.
Upon completion of your first transaction as a registered Mad Member you will be issued with a $5 MAD DOLLAR sign up bonus. To be eligible, you must be a registered Mad Member and complete a minimum order of $1 or more. This will be valid at any Mad Mex restaurant (takeaway/ dine in) excluding airports. This reward will expire 30 days from the date you have signed up. The voucher is not transferrable and cannot be used in conjunction with any other offers.
Please don’t forget to have your barcode scanned when purchasing at the store. To update your account in our system, you may also send us a copy of your receipt or a screenshot of your transaction. Once received and verified, we’ll update your account as soon as possible.
You bet amigo. Visit https://order.madmex.com.au/ to start your mad feast today or download our Mad Mex app from the Apple or Google Play stores.
Lo Siento! That is not how we roll. Reach out to our customer service team today and they’ll be able to help!
Dash on over to our locations page, with over 75 locations nationwide, your nearest Mad Mex is closer than you think.
Yes. We have several products that are 100% free from gluten – this is indicated via a symbol on our menu. Our Naked Burrito and Nachos are two of our most popular gluten-free products.
Yes. We have several products that are 100% free from meat – this is indicated via a symbol on our menu.
Yes. We have several products that are 100% free from animal products – this is indicated via a symbol on our menu.
We sure do. Say bye bye bland, and hello bold for your next corporate event or amigo fiesta! Start your catering order today https://www.madmex.com.au/catering/
We love that you want to be part of the familia! Explore our current job opportunities on our careers page.
Cheeky, fun-loving, people-people. We love amigos who believe 100% in the wellbeing of their staff and customers in equal measure. While serious about great food, they’re not short of a sense of humour. Mad Mex employees thrive making sure everyone is having a great day. More fiesta than siesta. You will hire and lead a team motivated to deliver exceptional customer service through our range of pure, fresh and healthy Mexican food. Sound like you? Apply today.
Si! Mad Mex is an inclusive business, and we pride ourselves on the diversity of our franchisees, and the whole Mad Mex familia. Of course, we’re looking for amigos who are a good fit for the Mad Mex brand and vice versa. We’re looking for amigos who are passionate about food and delivering exceptional customer experiences. They believe in the 100% wellbeing of their staff and customers in equal measure. While serious about great food, they’re not short of a sense of humour. They will thrive making sure everyone is having a great day. Mad Max franchisees must be an Australian citizen or have Australian permanent residency.
Si, por supuesto! (Yes, of course)
You are a crucial part of the business and Mad Mex experience. We want you to be involved at every level. Your customers should feel like family visiting your place for a great Mexican meal. The atmosphere in our restaurants is fun, energetic and lively. Using finely tuned Mad Mex systems you will be able to spend time building your business, all while building a real rapport with customers. As a rule, we see the most successful businesses are run by the owners. The best thing you can do is get stuck in and learn all aspects of restaurant operations. Roll up your sleeves and get rolling.
We’ve got Mad Mex systems down to a fine art.
Your business will feel like a well-oiled machine (only the best oils of course). Our training and operations systems utilise world-best practices integrated with online videos and detailed in-restaurant systems and guides. The beauty of the Mad Mex system is in its simplicity, focus on quality ingredients – and flexibility that allows customers to “build their own” meal. You will begin six weeks of training based in Sydney or Melbourne, both in our training restaurant as well as off-site. You will also receive a comprehensive Mad Mex Operations Manual, together with online training tools, materials and support. When you launch a restaurant, our operations team will get their aprons on and work alongside you during the initial opening period, assisting both you and your team for opening. This formal training includes guidance with our online teaching tools and operations manual, with ongoing support from our operations team. You will feel fully prepared with the tools and support necessary to maximise the investment in your Mad Mex franchise.
It’s right up there on the list of reasons to join us, no question.
You know what you’re in for. Now, what are you up for? The average cost to establish a Mad Mex franchise is between approximately $400,000 to $600,000 +GST. This includes our franchise fee ($50,000 +GST), training ($20,000 – $25,000 +GST), shop fit out, equipment, opening stock and so on. The final cost depends on a range of variables including size and location of the restaurant.
Franchise Royalties are 6% of Gross Monthly Sales. The Marketing Levy is 3% of Gross Monthly Sales. (These figures are GST exclusive).
At Mad Mex we pride ourselves on premium site selection. Of all the reasons to join us, this comes first. At the time of your application, we are likely to have secured sites available as well as new sites still under negotiation. It is crucial to us that each franchisee has the very best site for their business. Potential sites will be discussed during the interview process. You may be offered the chance to franchise a site which we’ve secured but not yet opened. Generally speaking, there are three options for site-selection:
- You may be granted the opportunity to franchise an existing restaurant.
- You may be offered a franchise site which we’ve secured but not yet opened.
- You may wish to nominate a particular area during the recruitment process. If Mad Mex accepts your application, you may lock in a right of first refusal for that site or area by paying a franchise fee security deposit.
It depends. Each restaurant’s performance will rely on a variety of factors, therefore we are unable to provide you with an accurate indication of what turnover to expect. After you’ve completed your application and signed our confidentiality agreement, we do disclose historical sales figures of existing Mad Mex stores upon our initial discussions as a potential franchisee. Of course, one return can be guaranteed; a whole new lease on your work-life.
While Mad Mex as a corporation is not halal certified, and nor are individual franchisees, our chicken and beef suppliers are halal certified.
We do prepare, store, and serve our proteins separately, however, we cannot guarantee there will not be cross-contamination. For the same reasons that restaurants that serve seafood or nuts-based meals warn their customers, even when serving them a non-seafood and non-nut-based dish, we offer our halal customers the same courtesy in the interests of transparency. However, please understand that we really do take every effort to take every one of our customer’s dietary requirements as seriously as they deserve to be.